Refund policy

Return Policy

We aim to provide a clear and hassle-free return experience. Please read the conditions below carefully before initiating a return.

1. 14-Day Trial Period

We offer a 14-day trial period starting from the date of delivery. During this period, customers may inspect and test the product to evaluate whether it meets expectations.

If you decide to return a product within this period, the product must be returned in its original condition, including:

  • Fully disassembled

  • Packed in the original packaging

  • Properly protected as received

We reserve the right to charge costs if a returned product is not received in its original condition or packaging.

2. Product Categories and Return Methods

2.1 Desks and Office Chairs

Desks and office chairs are eligible for return within the 14-day trial period.

If your return is approved:

  • We will arrange a free pickup service at your home or office.

  • The product and packaging must be undamaged and complete.

  • The product must be fully disassembled and repacked in its original packaging.

Once the returned item has been received and inspected, a refund will be issued to the original payment method within a reasonable timeframe.

2.2 Standard Products

Standard products may be returned within the 14-day trial period.

If your return is approved:

  • We will provide a return label.

  • The product must be fully disassembled, unused, and in original packaging.

  • Packaging and product must be undamaged and complete.

Refunds will be issued after inspection of the returned product.

3. Bulky Products and Project Orders

We offer a free pickup service for bulky products that can be handled by a one-person pickup service.

However, free pickup does not apply to:

  • Extra-large office furniture

  • Large cabinets

  • Sofas

  • Pallet shipments

  • Office project orders (for example, orders with more than two workstations, desks, or chairs)

These returns require special transport arrangements, and:

  • Return transport costs will be calculated and charged to the customer in full

  • We reserve the right to apply return processing charges due to high logistics costs

4. Non-Returnable Products

We do not accept returns for:

  • Second-hand products

  • Returned products resold as such

  • Showroom models

  • Any product not considered 100% new and original

  • Custom or personalized products

  • Perishable goods (food, flowers, plants)

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

5. Damaged or Incorrect Deliveries

Customers must inspect their order immediately upon delivery.

If a product arrives damaged, defective, or incorrect:

  • You must email hello@ivono.eu within 24 hours of delivery

  • Include clear photos of the product and packaging

  • Keep the original packaging

This allows us to file claims with our courier and arrange:

  • Compensation

  • Repair

  • Replacement

Claims reported after this period may not be accepted.

6. Starting a Return

To initiate a return, contact:

hello@ivono.eu

Items returned without prior approval will not be accepted.

You may contact us at any time for questions about returns.

7. Exchanges

The fastest way to receive a different product is to:

  1. Return the original item

  2. Place a new order once the return is accepted

8. Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved.

If approved:

  • The refund will be issued to the original payment method

  • Processing times may vary depending on your bank or credit card provider

By placing an order, you agree to this return policy.